Navigating Your WordPress Maintenance Plan: Your FAQs Answered

At Bend Marketing, we believe in not only providing top-notch WordPress development and marketing solutions but also in keeping our clients informed every step of the way. Recently, one of our clients posed some great questions about our monthly WordPress maintenance plans. We thought these inquiries were not only insightful but also deserving of a deeper dive. So, let’s delve into these questions and provide you with comprehensive answers.

1) Handling Site Maintenance Requests Beyond Working Hours:

We understand that issues don’t always adhere to a 9-to-5 schedule. That’s why we’ve got your back even after hours. Simply shoot us an email detailing your concern, and we’ll strive to respond promptly. For urgent matters, a text message to our dedicated line can ensure timely attention. While our regular weekend hours might be reserved for emergencies, we’re committed to keeping your site up and running smoothly, even during non-traditional hours.

2) Scope of Technical Support:

Our technical support covers a plethora of development-related issues, from tweaking site navigation to integrating forms with your CRM. Each plan includes 2 hours of technical support, with additional development time billed at a competitive hourly rate. Rest assured, whether it’s refining CSS or implementing JavaScript for enhanced functionality, we’ve got the expertise to keep your site on point.

3) Performance Optimization:

Your site’s performance is paramount, which is why we employ Google Lighthouse Reporting to ensure it’s firing on all cylinders. From boosting speed to enhancing user experience, our team meticulously fine-tunes your site based on these reports. With continuous optimization as part of our standard service, your site will always be primed for peak performance.

4) WordPress Maintenance Timing:

We understand the importance of timely updates without disrupting your site’s operations. While the exact timing of maintenance may vary based on your site’s needs, we strive to establish a consistent cadence, keeping you informed every step of the way. Whether it’s implementing critical security updates or fine-tuning performance, our goal is to keep your site running seamlessly.

5) Handling Plugin Mishaps:

Even the best plugins can sometimes go awry. If a plugin update throws a wrench into your site’s functionality, fear not. We’re here to troubleshoot the issue and, if necessary, find alternative solutions or suggest custom development options. Your site’s stability and functionality are our top priorities, and we’re committed to finding the best possible resolution.

6) Annual Discount for Additional Work:

Planning for the long haul? We’ve got you covered with our annual WordPress maintenance plans. Sign up for a 12-month plan and enjoy a 10% discount on additional hourly work. It’s our little way of saying thank you for entrusting us with your site’s maintenance needs.
Bend Marketing, transparency and reliability are at the core of everything we do. Your WordPress maintenance needs are in good hands with our dedicated team. Have more questions or ready to take the next step? Reach out to us today, and let’s elevate your WordPress experience together.

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